Rtcctool Report Sap

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Report RTCCTOOL can be started in SDCC as Service Preparation task or as report in transaction SA38 or SE38. SAP Note Assistant (SNOTES) supports the download and implementation of digitally signed SAP Notes. SAP Projects for RM32 - RM99. Configure EWA report. Run all the necessary steps so that we are able to generate ewa report. Check/upgrade ST-A/PI packages 2. Ensure no errors in RTCCTOOL report in SE38 3. Setup RFC connection b.

Questions that will be answered in this blog:

  • Why delete clients 001 and 066?
  • How to delete clients 001 and 066?
  • How to test the deletion before executing in a productive environment?

Why delete clients 001 and 066?

The clients 001 and 066 had a purpose in the past and do not have them any more.

The only thing they do now is pose a security threat. Access can be gained to these clients, for example via standard SAP users, and from these client you could take over the system.

Also unwanted batch jobs might be still running from these clients consuming resources.

Rtcctool Report Sap

How to execute client 001 and 066 deletion?

You can delete client 001 and 066 according to the instructions in SAP note 1749142 and on the respective blog “How to remove unused clients including client 001 and 066” on SCN.

Testing the deletion

The deletion can be tested on a development and QA system before it is done on productive system. If really in doubt copy the productive system to a different system and perform the deletion there first as a test.

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Overview

  1. Quality of Service Data in Solution Manager Diagnostics - BW

Information Regarding Section 3 Rating:

In order to have an accurate and reliable EWA report section 3 must be GREEN rated. Before contacting SAP, make sure section 3 is GREENrated.

If your EWA section 3 is not GREEN rated, please follow the recommendation reported there and make sure you get a GREEN rated section 3.

1. Service Data Quality

Additional Details:
1801236 - Rating Rules: Gray Rating of an Alert Based Session
763561- Service Data Control Center (SDCCN) - FAQ

Rating

The rating is set automatically from the sub-checks.

Explanation for 'Priority' Column In Tables Below
In this sub-check, the explanation of the priority column is shown. In the first screenshot below, the Priority indicate an optional check was skipped. An optional check will not affect the overall rating of the EWA report. RED / YELLOW priorities will affect the overall rating of the EWA report and may result in a Gray rating.

2. Quality of Data in Service Data Control Center (SDCC)

  1. In addition, always follow the steps in the corresponding note shown. In the above example, review SAP Note 144864.
  2. Check on the managed system that the latest add-ons are being used. Run ST13 - RTCCTOOL. The add-ons ST-PI & ST-A/PI are responsible for service data.
  3. Ensure that the Maintenance Package task is running on a daily basis and the corresponding log file is not showing errors with regards to Service Definition refresh.
  4. Review 2561607- Quality Of Service Data in ST-PI message shown for EarlyWatch Alert (EWA)

Example 2:

In the example below, the EWA is listing the exact name of the function modules such as DLD_ORA_TABLESPACE_HIST. More than likely the cause is the function module is missing or the data download is empty.

Recommendation:

  1. Connect to the managed system and verify if there are any errors shown in the 'Done' tab of the corresponding session in SDCCN. Double click on the icon under the 'Log' column.
  2. Ensure that the Maintenance Package task is running on a daily basis and the corresponding log file is not showing errors with regards to Service Definition refresh.
  3. Check if data exist in the SDCCN download by navigating to DSA on Solution Manager. Open the specific session and then click on the truck icon for the respective session.
  4. Open the session - Expand DBSYSTEMS - Click on Oracle - and open the respective function module. For example, DLD_ORA_TABLESPACE_HIST.
    Note: If you cannot find the function module that is mentioned in the EWA report e.g. DLD_ORA_TABLESPACE_HIST, then you need to update your ST-PI (ST13 - RTCCTOOL) or check the SDCCN log using t-code SDCCN. ST-PI provides the function modules to your system.

    If the function module exist but data is missing (see screenshot below) then use the folder IT_MESSAGE to check the reason why data was missing.
    Expand the IT_MESSAGE folder. As you can see below, the reason is listed for the missing data in the EWA report. Follow the recommendations.

Example 3:

The message below is shown in the EWA report:
No checks are carried out for this ABAP system because all (or almost all) service data modules are missing. (Fewer than 10 modules for context R3SYSTEM were found.) If this session was processed before service data arrived, repeat it. Otherwise, check SDCCN. Many or all SDCC functions are affected


Recommendation: Refer to 2561607- Quality Of Service Data in ST-PI message shown for EarlyWatch Alert (EWA)

3. Quality of Service Data in Solution Manager Diagnostics - BW


Recommendation: For resolving this issue, refer to 1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert. You can also use the link provided by the corresponding note 1332428.

Additional troubleshooting information:
1332428- Missing performance data in service sessions from Solution Manager's BW

3a. Java Performance Data

3b. Hardware Utilization Data

Hardware Capacity checks cannot be completed if Hardware Utilization Data is missing in the EWA.Use the link below for troubleshooting this section.
https://wiki.scn.sap.com/wiki/x/hAZiGg

4. Quality of Service Data in Configuration and Change Database

Rtcctool report sap services

Rtcctool Report Sap Services


Recommendation: Follow the steps from the corresponding note mentioned in the EWA (SAP Note 1777751) and check CCDB, Managed System and Landscape Browser.

In one example, using the steps from the note, the error message Extractor not performed was shown in the Landscape Browser. The solution for the error Extractor not performed error is to follow the steps from 1955036 - Extractor not performed


Example 2:

The store is missing. CCDB Store: servlet_jsp used in section 'Security'


Recommendation:

Refer to:
2425081 - Security chapter - Invoker Servlet issues in the EarlyWatch Alert (EWA) report - SAP Solution Manager 7.1 and 7.2
2425791 - Early Watch Alert for JAVA system shows error: 'The store is missing. CCDB Store: servlet_jsp used in section Security'

5. SAP Solution Manager Software Configuration

This focuses on ensuring that the Solution Manager system has the latest patch level for ST and ST-SER. ST version is the Solution Manager component and ST-SER is the component used to deliver session content for services such as EWA, SLR, CQC.
It is therefore important to maintain a current patch level for these components.
Additional troubleshooting information:
For further information, see SAP Notes 394616 and 569116

Symptom: In the Solution Manager Software Configuration section, the column 'Latest Avail. SAP Component Version' is lower than the patch level of ST / ST-SER.

Recommendation: This is due to an issue where the utility RTCCTOOL (ST13 - RTCCTOOL) is providing outdated information to the EWA report. First ensure that you run ST13 - RTCCTOOL on the affected system and follow the recommendation to ensure ST-A/PI is fine. Refer to 69455- Servicetools for Applications ST-A/PI (ST14, RTCCTOOL, ST12) for details on this add-on.

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If this does not resolve the issue, open an incident in component SV-SMG-SER-EWA.

6. Service Preparation Check (RTCCTOOL) or ST-PI and ST-A/PI Plug-Ins

You can also execute RTCCTOOL manually using ST13 - RTCCTOOL.
Additional troubleshooting information:
69455- Servicetools for Applications ST-A/PI (ST14, RTCCTOOL, ST12)

7. SAP Solution Manager Functionality

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The Self Diagnosis job name is SM:SELFDIAGNOSIS running the corresponding ABAP program RDSWP_SELF_DIAGNOSIS. By default, the job runs on a daily basis.
Additional troubleshooting information:
1862010 - Red alert in Solution Manager In SAP Solution Manager Functionality General Infrastructure SDCCN